General terms and conditions

1. Scope

(1) These General Terms and Conditions, referred to below as the Terms, apply to all contracts between Technopolis GmbH, Nobelstr. 3-5, 41189 Mönchengladbach, registered with the commercial register of the Local Court of Mönchengladbach under HRB 24053 and represented by Karim Hajou (Managing Director), referred to below as the Provider, and the customer, referred to below as the Customer or User, for use of the web-based SaaS platform Zulago, referred to below as the Platform, to process vehicle registrations digitally.

(2) The Platform is used to process vehicle registration applications, such as new registrations, transfers and deregistrations, through the large-customer interface (GKS) of the Federal Motor Transport Authority (KBA).

(3) The following customer groups are distinguished:

• Private customers / consumers: use as a guest without registration for a single transaction or with an optional customer account
• Business customers / entrepreneurs within Section 14 BGB: use with a customer account for recurring transactions, for example dealerships and registration service providers

(4) These Terms apply exclusively. Any deviating, conflicting or supplementary customer terms become part of the contract only if the Provider has expressly agreed to them in writing.

2. Formation of contract

(1) The services shown on the Platform do not constitute a binding offer, but an invitation to submit an application.

(2) For private customers / guest users, a contract is formed when the User completes the application process, enters all required data, accepts the Terms and privacy notice by selecting the relevant checkbox, and activates the button labelled Submit application or Place order with obligation to pay. Before submission, the User receives a summary and can correct their entries.

(3) For business customers, the contract for use of the customer account is formed after successful registration and activation by the Provider. Individual applications are then initiated through the account. Details are governed by the separate SaaS agreement.

(4) The Provider confirms receipt promptly by email for private customers or in the account for business customers. This confirmation does not yet constitute acceptance. The contract is formed only upon confirmation of acceptance or commencement of the service, for example transmission to the KBA.

(5) The contract text, including these Terms, is not stored permanently for guest users; Users should retain the confirmation email.

3. Provider services

(1) The Provider supplies the Platform as Software as a Service (SaaS). The Platform enables:

• entry and validation of holder, vehicle and preferred registration number data
• automated transmission to the Federal Motor Transport Authority through the large-customer interface
• application tracking and reporting
• support by email at info@zulago.de or through the portal on business days from 9 AM to 5 PM

(2) The Provider gives no guarantee that the KBA or a registration authority will approve an application; this decision remains with the competent authority.

(3) For private customers / guest users, the Provider processes the specific application once. Data is not retained beyond the application except for statutory periods, including two years under Section 38(3) FZV.

(4) For business customers, templates and history may be stored and the account used repeatedly in accordance with the SaaS agreement.

(5) Availability: The Provider aims for annual average availability of 99%, excluding announced maintenance and force majeure. Maintenance is announced 24 hours in advance.

(6) The Platform is hosted in the EU and operated in accordance with GDPR requirements. Personal data is processed as described in the privacy notice.

4. Rights of use

(1) The Provider grants the Customer a non-exclusive, non-transferableright, limited to the contract term, to use the Platform for internal purposes, such as registrations for the Customer's own vehicles or end customers.

(2) The Customer must not:

• sublicense, rent or otherwise make the Platform available to third parties
• reverse engineer, decompile or modify the Platform
• use the Platform for unlawful purposes, such as false application information

(3) Login credentials must be kept confidential and any loss reported immediately.

5. User and Customer obligations

(1) The User must provide all information truthfully and completely. Applications for third parties require valid powers of attorney or consent under Sections 38 and 39 FZV and GDPR.

(2) The User is responsible for the accuracy of uploaded documents, including identity documents and registration certificates.

(3) Business customers must protect login credentials and report misuse.

(4) Misuse, including false information, spam or unauthorised automated scripts, results in immediate suspension and may give rise to damages.

(5) The Customer must promptly report defects or disruptions by email to info@zulago.de.

6. Prices, payment and invoicing

(1) Prices are shown on the Platform and include VAT for private customers; business customer prices are net plus VAT.

(2) Private customers / guest users pay before service begins by credit card, PayPal, SEPA direct debit or instant bank transfer through Stripe.

(3) Business customers may use monthly billing or prepaid billing depending on the tariff. Invoices are due within 14 days. Interest on late payments is 9 percentage points per year above the base rate.

(4) Invoices are sent by email. Late payment may result in reminder fees, default interest and suspension of the account or application.

(5)The Provider may adjust prices annually by up to 5% or in line with CPI, subject to three months' notice.

7. Right of withdrawal for consumers

(1) Consumers have a statutory right of withdrawal for 14 days from formation of the contract.

(2) The right expires early if the consumer expressly agrees that the service may begin before the withdrawal period ends, for example by immediate transmission to the KBA, and confirms that they understand that the right of withdrawal is lost once performance begins under Section 356(5) BGB.

(3) Entrepreneurs and business customers have no statutory right of withdrawal.

(4) A withdrawal may be sent by email to info@zulago.de.

8. Data protection

(1) Personal data is processed only in accordance with the GDPR. For private customers, the Provider is the controller. For business customers, the Customer is the controller and the Provider acts as processor; details are governed by a separate data processing agreement under Article 28 GDPR.

(2) The Customer agrees to transmission of data to the KBA and competent authorities. Retention periods:

• Application data: two years under Section 38(3) FZV
• Invoice data: eight years under Section 147 AO and Section 257 HGB
• Contracts: four years after the last contact under Section 195 BGB

(3) The complete privacy notice is an integral part of these Terms.

(4) Deletions are performed automatically through scheduled jobs.

9. Warranty and liability

(1) The Provider warrants that the Platform functions as described. Defects are remedied within a reasonable period, no more than 48 hours for critical errors.

(2) The Provider has unlimited liability for intent and gross negligence.

(3) In cases of ordinary negligence, liability applies only to breach of essential contractual obligations and is limited to typically foreseeable loss, up to EUR 100,000 per event.

(4) No liability is accepted for:

• loss caused by the KBA, registration authorities or incorrect User information
• lost profits, indirect loss or consequential loss
• data loss beyond restoration costs where backups are available

(5) The Customer is liable for loss caused by misuse or incorrect data.

(6) Force majeure, including cyberattacks, KBA outages and natural disasters, releases the affected party from performance obligations for the duration of the event.

10. Term, termination and deletion

(1) For private customers / guest users, the contract ends when the application is completed or rejected.

(2) For business customers, the minimum term is 12 months and renews automatically for another 12 months unless terminated three months before expiry.

(3) Termination for cause is possible for a serious breach, such as payment more than 30 days overdue or violation of usage rules, after a warning and reasonable cure period.

(4) After termination, data may be exported within 30 days. It is then deleted according to statutory periods, including two years for application data and eight years for invoices.

(5) Notice of termination may be sent to info@zulago.de.

11. Changes to these Terms

(1) The Provider reserves the right to amend these Terms.

(2) Changes are announced at least four weeks in advanceby email for business customers or by a clearly visible Platform notice for private customers.

(3) If no objection is made within four weeks, the amended Terms are deemed accepted. If an objection is made, the contract ends at the earliest possible date.

12. Final provisions

(1) German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

(2) The place of jurisdiction is Mönchengladbach to the extent permitted by law.

(3) Severability: If a provision is invalid, the remaining provisions remain effective. The parties will replace the invalid provision with an effective one that most closely reflects its economic purpose.

(4) Amendments and additions must be made in writing. There are no oral side agreements.

(5) The imprint and privacy notice are available at:

• Imprint: https://zulago.de/en/impressum
• Privacy notice: https://zulago.de/en/datenschutz